Seattle 206-622-6500 : Eastside 425-455-4999 : S King County 253-872-5600

How our new Confirm feature will help us improve our performance

How our new Confirm feature will help us improve our performance

Our exciting new Confirm feature, which we are currently testing, should significantly improve our performance.

Here’s how it works.

Once a driver receives a booking on their taxi terminal, they will press the Confirm button. You, the customer, get a phone call from our computer.

Play this file to preview what the customer hears.


The customer’s options are:

3  will connect the customer to the driver’s phone

will confirm the booking without anyone speaking.

2  will cancel the booking

0  will connect the customer to dispatch

The Confirm feature gives the customer confidence that the Taxi is coming and gives the driver confidence the customer be there when they arrive.

Nice

SYC

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